Shipping

Before you hit a wall of text, we want to thank you for supporting us.

We want all of our customers to find joy in Keratto. To achieve that purpose we carefully prepare your order, which normally takes 1-3 business days to process. This does not include transit time. 

If you need more information regarding the status of an order, please contact our customer service department and they will be able to provide it: [email protected] 
We offer tracking on all shipments. We kindly ask you to allow up to 2 days for your tracking number to be updated after you receive your shipping confirmation via email.
Be aware that all orders that have been shipped to an incorrect address due to incorrect information provided will be the customer’s responsibility. The customer will have to resubmit a new order.

KERATTO will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

If you're not happy with anything you buy from us, let us know within 5 calendar days from the date of purchase and we'll exchange it for an item of equal value or give you a full refund for any merchandise.
The return of items is at the expense of the customer. Item must be returned in its original condition and package. Any damaged product will not be exchanged or refunded. An administration fee of CDN $ 5.00 for Canada and $ 10.00 CDN for other countries will be applicable to any refunds on sale items in the KERATTO online store.

No return or exchange is accepted for products on request, personalized, engraved, and special models.